SHIPPING & RETURNS

SHIPPING POLICY

Thank you for choosing to shop with us 🤍 We strive to ensure every order is processed and delivered with care and efficiency. Currently, we ship exclusively to Malaysia.

Order Processing

All orders are processed within 1–3 business days (excluding public holidays).
Orders placed after 6pm will be processed on the next business day.
A tracking number will be sent once your order is shipped.

Shipping within Malaysia only

We currently ship to all locations within Malaysia.
Estimated delivery time: West Malaysia – 5 to 14 days | East Malaysia – 3 to 7 days
Delivery times may vary depending on courier service, weather conditions, or peak periods.

Shipping Fees

Flat shipping rate of RM25 applies. Complimentary shipping for orders of RM299 and above.

Incorrect Address

Please ensure that all shipping details are correct before confirming your order.
We are not responsible for delays or lost parcels due to incorrect or incomplete addresses provided by the customer.

Delays & Lost Parcels

While we work with reliable courier partners, delays may occasionally occur and are beyond our control.
If your order has not arrived within the estimated timeframe, please contact us and we will assist where possible.

RETURN & EXCHANGE POLICY

We take pride in the quality of our products and carefully inspect all orders before shipment. Please read our refund and return policy below.

Returns and Exchanges

For hygiene and safety reasons, all skincare and wellness products are strictly non-returnable and non-exchangeable once sold.
We do not accept returns or exchanges for change of mind, incorrect selections, or items that have been opened, used, or tampered with.

Damaged, Defective or Incorrect Items

In the unlikely event that you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of receiving your order.
Supporting evidence is required, including clear photos or videos of: (1) the order received; (2) original packaging; (3) your order confirmation.
All claims are reviewed on a case-by-case basis. We reserve the right to approve or decline requests at our discretion.

Refunds

Approved refunds will be issued via Bank Transfer only.
Please allow 5–10 business days for processing.
Shipping fees are non-refundable.

Replacement

Approved replacements are subject to stock availability. If the original item is unavailable, an alternative of equal value may be provided.

Sale & Promotional Item

Items purchased during promotions, discounts, or sales are final and non-refundable, unless received in a damaged or defective condition.

Order Cancellation

Once an order has been confirmed and processed, cancellations are not permitted.

Policy Acknowledgement

By placing an order with us, you acknowledge and agree to the terms outlined in this policy.